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Non Refundable Couples 3 Day Pass
Winter Wonderland 3-Day Takeover Pass
This all-access pass gives you full entry to every Winter Wonderland event across all three days of our legendary hotel takeover.
From daytime experiences to late-night parties, this is your key to the entire Winter Wonderland world—no upgrades needed, no picking and choosing.
Your pass includes:
Access to ALL official events during the 3-day takeover
Daytime activities, workshops, and social mixers
Signature themed parties and nightlife experiences
Meet & greets, interactive games, and surprise moments
Dancing, connection, and unforgettable memoriesMembership required. Please order membership first.
No Refund / No Credit Policy – Lowest Rate Tickets
All lowest-rate / early bird / promotional tickets are final sale.
These tickets are not eligible for refunds, credits, exchanges, or transfers for any reason, including but not limited to schedule changes, personal conflicts, illness, travel issues, or failure to attend.
By purchasing this ticket, you acknowledge and accept that no refunds or credits will be issued under any circumstances.
This policy allows us to offer our lowest possible pricing and is strictly enforced.
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Non Refundable Single Female 3 Day PassOnly 5 left.
Winter Wonderland 3-Day Takeover Pass
This all-access pass gives you full entry to every Winter Wonderland event across all three days of our legendary hotel takeover.
From daytime experiences to late-night parties, this is your key to the entire Winter Wonderland world—no upgrades needed, no picking and choosing.
Your pass includes:
Access to ALL official events during the 3-day takeover
Daytime activities, workshops, and social mixers
Signature themed parties and nightlife experiences
Meet & greets, interactive games, and surprise moments
Dancing, connection, and unforgettable memoriesMembership required. Please order membership first.
No Refund / No Credit Policy – Lowest Rate Tickets
All lowest-rate / early bird / promotional tickets are final sale.
These tickets are not eligible for refunds, credits, exchanges, or transfers for any reason, including but not limited to schedule changes, personal conflicts, illness, travel issues, or failure to attend.
By purchasing this ticket, you acknowledge and accept that no refunds or credits will be issued under any circumstances.
This policy allows us to offer our lowest possible pricing and is strictly enforced.
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Non Refundable Single Male 3 Day PassOnly 5 left.
Winter Wonderland 3-Day Takeover Pass
This all-access pass gives you full entry to every Winter Wonderland event across all three days of our legendary hotel takeover.
From daytime experiences to late-night parties, this is your key to the entire Winter Wonderland world—no upgrades needed, no picking and choosing.
Your pass includes:
Access to ALL official events during the 3-day takeover
Daytime activities, workshops, and social mixers
Signature themed parties and nightlife experiences
Meet & greets, interactive games, and surprise moments
Dancing, connection, and unforgettable memoriesMembership required. Please order membership first.
No Refund / No Credit Policy – Lowest Rate Tickets
All lowest-rate / early bird / promotional tickets are final sale.
These tickets are not eligible for refunds, credits, exchanges, or transfers for any reason, including but not limited to schedule changes, personal conflicts, illness, travel issues, or failure to attend.
By purchasing this ticket, you acknowledge and accept that no refunds or credits will be issued under any circumstances.
This policy allows us to offer our lowest possible pricing and is strictly enforced.
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Tier 1 Couples 3 Day Pass
Winter Wonderland 3-Day Takeover Pass
This all-access pass gives you full entry to every Winter Wonderland event across all three days of our legendary hotel takeover.
From daytime experiences to late-night parties, this is your key to the entire Winter Wonderland world—no upgrades needed, no picking and choosing.
Your pass includes:
Access to ALL official events during the 3-day takeover
Daytime activities, workshops, and social mixers
Signature themed parties and nightlife experiences
Meet & greets, interactive games, and surprise moments
Dancing, connection, and unforgettable memoriesMembership required. Please order membership first.
Refund & Cancellation Policy
All ticket purchases are non-refundable.
If you cancel 30 days or more before the event start date, you may request an H&H event credit for the ticket value, minus any processing, service, or administrative fees. This credit may be applied toward a future Heaven & Hell Social Club event.
Cancellations made within 30 days of the event are not eligible for a refund or credit under any circumstances.
All credits are non-transferable and must be used within the timeframe specified by H&H Social Club.
By purchasing a ticket, you agree to this policy.
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Tier 1 Single Female 3 Day PassOnly 5 left.
Winter Wonderland 3-Day Takeover Pass
This all-access pass gives you full entry to every Winter Wonderland event across all three days of our legendary hotel takeover.
From daytime experiences to late-night parties, this is your key to the entire Winter Wonderland world—no upgrades needed, no picking and choosing.
Your pass includes:
Access to ALL official events during the 3-day takeover
Daytime activities, workshops, and social mixers
Signature themed parties and nightlife experiences
Meet & greets, interactive games, and surprise moments
Dancing, connection, and unforgettable memoriesMembership required. Please order membership first.
Refund & Cancellation Policy
All ticket purchases are non-refundable.
If you cancel 30 days or more before the event start date, you may request an H&H event credit for the ticket value, minus any processing, service, or administrative fees. This credit may be applied toward a future Heaven & Hell Social Club event.
Cancellations made within 30 days of the event are not eligible for a refund or credit under any circumstances.
All credits are non-transferable and must be used within the timeframe specified by H&H Social Club.
By purchasing a ticket, you agree to this policy.
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Non Refundable Party Floor One Bedroom Suite
The One-Bedroom Suite offers the most space and privacy, featuring a separate bedroom with a king bed and a living area with a pull-out couch for additional guests. This suite also includes two flat-screen TVs, complimentary Wi-Fi, a mini-refrigerator, coffee maker, and extra seating.
Please note: All room reservations are for the full three (3) night event stay
Non-Refundable Room Cancellation Policy
All reservations for this room category are final and non-refundable.
Once a reservation is confirmed and payment is processed, no refunds, credits, transfers, or changes will be permitted for any reason, including but not limited to:
Personal emergencies
Schedule changes
Travel delays or cancellations
Medical issues
Weather events
Airline or transportation disruptions
No-shows, early departures, and unused nights are not eligible for any refund, credit, or rebooking.
By completing a reservation, the guest acknowledges and agrees that all payments are final and that no exceptions will be made.
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Party Floor One Bedroom Suite
The One-Bedroom Suite offers the most space and privacy, featuring a separate bedroom with a king bed and a living area with a pull-out couch for additional guests. This suite also includes two flat-screen TVs, complimentary Wi-Fi, a mini-refrigerator, coffee maker, and extra seating.
Please note: All room reservations are for the full three (3) night event stay
Room Cancellation, Refund & Credit Policy
All reservations are subject to the following terms. All timeframes are calculated from the scheduled arrival date.
Cancellations made more than ninety (90) days prior to arrival:
Guests may choose either a full refund minus any processing or transaction fees or a full-value credit toward a future H&H event or travel planning service.
Cancellations made between sixty (60) and eighty-nine (89) days prior to arrival:
A cancellation fee equal to one (1) night’s room rate will be charged. The remaining balance will be issued as a credit toward a future H&H event or travel planning service.
Cancellations made between thirty (30) and fifty-nine (59) days prior to arrival:
A cancellation fee equal to two (2) nights’ room rate will be charged. The remaining balance will be issued as a credit toward a future H&H event or travel planning service.
Cancellations made within thirty (30) days of arrival:
No refunds or credits will be issued. The full reservation amount will be forfeited.
All credits are valid for twelve (12) months from the original arrival date and may be applied toward any H&H Social Club event or H&H Travel planning service.
No-shows and early departures are treated as cancellations within thirty (30) days of arrival and are non-refundable.
All penalties are based on the total room rate and applicable taxes.
By completing a reservation, the guest acknowledges and agrees to these terms.
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Non Refundable King Room
The Standard King Room offers a comfortable and modern space designed for relaxation after a full day of events. Featuring a plush king bed, flat-screen TV, complimentary Wi-Fi, mini-refrigerator, coffee maker, and a dedicated work area, this room is ideal for solo guests or couples who want a cozy, stylish place to unwind.
Please note: All room reservations are for the full three (3) night event stay
Non-Refundable Room Cancellation Policy
All reservations for this room category are final and non-refundable.
Once a reservation is confirmed and payment is processed, no refunds, credits, transfers, or changes will be permitted for any reason, including but not limited to:
Personal emergencies
Schedule changes
Travel delays or cancellations
Medical issues
Weather events
Airline or transportation disruptions
No-shows, early departures, and unused nights are not eligible for any refund, credit, or rebooking.
By completing a reservation, the guest acknowledges and agrees that all payments are final and that no exceptions will be made.
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King Room
The Standard King Room offers a comfortable and modern space designed for relaxation after a full day of events. Featuring a plush king bed, flat-screen TV, complimentary Wi-Fi, mini-refrigerator, coffee maker, and a dedicated work area, this room is ideal for solo guests or couples who want a cozy, stylish place to unwind.
Please note: All room reservations are for the full three (3) night event stay
Room Cancellation, Refund & Credit Policy
All reservations are subject to the following terms. All timeframes are calculated from the scheduled arrival date.
Cancellations made more than ninety (90) days prior to arrival:
Guests may choose either a full refund minus any processing or transaction fees or a full-value credit toward a future H&H event or travel planning service.
Cancellations made between sixty (60) and eighty-nine (89) days prior to arrival:
A cancellation fee equal to one (1) night’s room rate will be charged. The remaining balance will be issued as a credit toward a future H&H event or travel planning service.
Cancellations made between thirty (30) and fifty-nine (59) days prior to arrival:
A cancellation fee equal to two (2) nights’ room rate will be charged. The remaining balance will be issued as a credit toward a future H&H event or travel planning service.
Cancellations made within thirty (30) days of arrival:
No refunds or credits will be issued. The full reservation amount will be forfeited.
All credits are valid for twelve (12) months from the original arrival date and may be applied toward any H&H Social Club event or H&H Travel planning service.
No-shows and early departures are treated as cancellations within thirty (30) days of arrival and are non-refundable.
All penalties are based on the total room rate and applicable taxes.
By completing a reservation, the guest acknowledges and agrees to these terms.
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Non Refundable One Queen Room
The Standard One Queen Room offers a comfortable and modern space designed for relaxation after a full day of events. Featuring a plush king bed, flat-screen TV, complimentary Wi-Fi, mini-refrigerator, coffee maker, and a dedicated work area, this room is ideal for solo guests or couples who want a cozy, stylish place to unwind.
Please note: All room reservations are for the full three (3) night event stay
Non-Refundable Room Cancellation Policy
All reservations for this room category are final and non-refundable.
Once a reservation is confirmed and payment is processed, no refunds, credits, transfers, or changes will be permitted for any reason, including but not limited to:
Personal emergencies
Schedule changes
Travel delays or cancellations
Medical issues
Weather events
Airline or transportation disruptions
No-shows, early departures, and unused nights are not eligible for any refund, credit, or rebooking.
By completing a reservation, the guest acknowledges and agrees that all payments are final and that no exceptions will be made.
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One Queen Room
The Standard One Queen Room offers a comfortable and modern space designed for relaxation after a full day of events. Featuring a plush king bed, flat-screen TV, complimentary Wi-Fi, mini-refrigerator, coffee maker, and a dedicated work area, this room is ideal for solo guests or couples who want a cozy, stylish place to unwind.
Please note: All room reservations are for the full three (3) night event stay
Room Cancellation, Refund & Credit Policy
All reservations are subject to the following terms. All timeframes are calculated from the scheduled arrival date.
Cancellations made more than ninety (90) days prior to arrival:
Guests may choose either a full refund minus any processing or transaction fees or a full-value credit toward a future H&H event or travel planning service.
Cancellations made between sixty (60) and eighty-nine (89) days prior to arrival:
A cancellation fee equal to one (1) night’s room rate will be charged. The remaining balance will be issued as a credit toward a future H&H event or travel planning service.
Cancellations made between thirty (30) and fifty-nine (59) days prior to arrival:
A cancellation fee equal to two (2) nights’ room rate will be charged. The remaining balance will be issued as a credit toward a future H&H event or travel planning service.
Cancellations made within thirty (30) days of arrival:
No refunds or credits will be issued. The full reservation amount will be forfeited.
All credits are valid for twelve (12) months from the original arrival date and may be applied toward any H&H Social Club event or H&H Travel planning service.
No-shows and early departures are treated as cancellations within thirty (30) days of arrival and are non-refundable.
All penalties are based on the total room rate and applicable taxes.
By completing a reservation, the guest acknowledges and agrees to these terms.
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Non Refundable Two Queen Room
The Standard Two Queen Room offers a comfortable and modern space designed for relaxation after a full day of events. Featuring a plush king bed, flat-screen TV, complimentary Wi-Fi, mini-refrigerator, coffee maker, and a dedicated work area, this room is ideal for solo guests or couples who want a cozy, stylish place to unwind.
Please note: All room reservations are for the full three (3) night event stay
Non-Refundable Room Cancellation Policy
All reservations for this room category are final and non-refundable.
Once a reservation is confirmed and payment is processed, no refunds, credits, transfers, or changes will be permitted for any reason, including but not limited to:
Personal emergencies
Schedule changes
Travel delays or cancellations
Medical issues
Weather events
Airline or transportation disruptions
No-shows, early departures, and unused nights are not eligible for any refund, credit, or rebooking.
By completing a reservation, the guest acknowledges and agrees that all payments are final and that no exceptions will be made.
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Two Queen Room
The Standard Two Queen Room offers a comfortable and modern space designed for relaxation after a full day of events. Featuring a plush king bed, flat-screen TV, complimentary Wi-Fi, mini-refrigerator, coffee maker, and a dedicated work area, this room is ideal for solo guests or couples who want a cozy, stylish place to unwind.
Please note: All room reservations are for the full three (3) night event stay
Room Cancellation, Refund & Credit Policy
All reservations are subject to the following terms. All timeframes are calculated from the scheduled arrival date.
Cancellations made more than ninety (90) days prior to arrival:
Guests may choose either a full refund minus any processing or transaction fees or a full-value credit toward a future H&H event or travel planning service.
Cancellations made between sixty (60) and eighty-nine (89) days prior to arrival:
A cancellation fee equal to one (1) night’s room rate will be charged. The remaining balance will be issued as a credit toward a future H&H event or travel planning service.
Cancellations made between thirty (30) and fifty-nine (59) days prior to arrival:
A cancellation fee equal to two (2) nights’ room rate will be charged. The remaining balance will be issued as a credit toward a future H&H event or travel planning service.
Cancellations made within thirty (30) days of arrival:
No refunds or credits will be issued. The full reservation amount will be forfeited.
All credits are valid for twelve (12) months from the original arrival date and may be applied toward any H&H Social Club event or H&H Travel planning service.
No-shows and early departures are treated as cancellations within thirty (30) days of arrival and are non-refundable.
All penalties are based on the total room rate and applicable taxes.
By completing a reservation, the guest acknowledges and agrees to these terms.
Total
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Payment Plan
Payment Plan Terms
To make your experience easy and flexible, we offer a structured payment plan option.
A 20% down payment is required to secure your spot.
The remaining balance will be automatically processed every 14 days .
Final payment is due 30 days prior to the event start date.
All scheduled payments will stop once the balance is paid in full.
Additional flexibility:
Important payment policies:
If a payment attempt fails, the system will continue to reattempt the charge until the balance is fulfilled.
Chargebacks are strictly prohibited. Any chargeback will result in a permanent ban from all future H&H events and forfeiture of any memberships or privileges .
By enrolling in a payment plan, you agree to these terms and authorize recurring charges under this schedule.